1. Who we are
ForeFront Systems LLC ("ForeFront Systems," "Company," "we," "us," or "our") is a South Carolina limited liability company.
Email: support@forefrontsystems.io
Phone: +1 (803) 448-4260
This Privacy Policy applies to all visitors, users, leads, and customers of ForeFront Systems, including businesses that use the ForeFront Systems app and the people who work for them.
2. Information we collect
Personal information
- Name
- Email address
- Phone number
- Business name and business information
- Any information you submit through forms, surveys, or scheduling tools
Information entered into the app
If your business uses the ForeFront Systems app, we store the information you and your team enter or sync into it on behalf of your business, including customer names, addresses, phone numbers and email addresses, job details, schedules, notes, quotes, invoices, payment records, messages, and photos taken or uploaded in the app. This information belongs to your business. We process it to provide the service and do not use it for our own marketing.
Technical and usage information
- IP address
- Browser and device type
- Pages and screens visited and time spent
- Referring URLs
This information may be collected automatically through cookies, analytics tools, or similar technologies.
3. How we use your information
We use the information we collect to:
- Provide, operate, and support the ForeFront Systems website and apps
- Respond to inquiries and service requests
- Schedule, confirm, and follow up on appointments
- Send SMS messages and emails you have opted in to receive
- Deliver marketing or promotional messages only when you explicitly consent
- Improve our website, services, and user experience
- Detect, prevent, and address fraud, abuse, and security issues
- Comply with legal and regulatory requirements
4. SMS and text messaging (A2P compliance)
If you provide your phone number and affirmatively opt in, you consent to receive SMS text messages from ForeFront Systems.
Message types may include:
- Appointment confirmations and reminders
- Follow-ups related to consultations or services
- Missed appointment notices and rescheduling requests
- Service updates and customer support messages
- Marketing or promotional messages, only when you opt in to marketing communications
Message Frequency: Message frequency may vary based on your interactions with ForeFront Systems.
Message and Data Rates: Standard message and data rates may apply according to your mobile carrier and plan.
Opt-Out Instructions: You may opt out of receiving SMS messages at any time by replying STOP. After opting out, you may receive one final confirmation message. You will not receive additional SMS messages unless you re-opt in.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
Help Instructions: Reply HELP for assistance, or contact us at support@forefrontsystems.io or +1 (803) 448-4260.
Consent Not Required to Purchase: Your consent to receive SMS messages is not a condition of purchasing goods or services.
Businesses using the ForeFront Systems app may send text messages to their own customers through the app. Those businesses are responsible for obtaining their customers' consent, and their customers may opt out by replying STOP to any message.
5. Push notifications
If you turn on notifications in the ForeFront Systems app, we send push notifications about your work, such as new messages, job assignments, schedule changes, and payments. You can turn notifications off at any time in your phone's settings or in the app.
6. Cookies and tracking technologies
We may use cookies, pixels, and similar technologies to:
- Keep you signed in and remember your preferences
- Analyze website traffic and usage
- Improve website performance
- Customize content and user experience
You may disable cookies through your browser settings, though some website functionality may be limited.
7. Sharing of information
We do not sell or rent your personal information.
We may share your information with:
- Hosting and infrastructure providers that run our website and apps
- A payment processor (Stripe) that handles customer invoice payments on behalf of businesses using the app
- Messaging and phone platforms that deliver texts, emails, and calls sent through the service
- Mapping and address lookup providers, to show job locations and directions
- Analytics and marketing tools, only when permitted by your consent
- Legal or regulatory authorities when required by law
All service providers are required to protect your information and use it only to provide their services to us.
8. Data security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted connections and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Data retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations. Information entered into the app on behalf of a business is retained for as long as that business has an account with us.
10. Your rights and choices
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate data
- Request deletion of your information, subject to legal requirements
- Opt out of marketing communications at any time
To exercise these rights, contact us at support@forefrontsystems.io.
Account Deletion: A business may request deletion of its ForeFront Systems account and all of its data by emailing support@forefrontsystems.io. We delete the account and its data within 30 days, except records that payment and tax law require us to keep.
11. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies independently.
12. Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
13. Changes to this Privacy Policy
We may update this Privacy Policy at any time. The Effective Date above reflects the most recent version. Continued use of the website or apps constitutes acceptance of any changes.
14. Governing law
This Privacy Policy is governed by and construed in accordance with the laws of the State of South Carolina, without regard to conflict of law principles.