1. Business identity
The Service is operated by ForeFront Systems LLC ("ForeFront Systems," "Company," "we," "us," or "our"), a South Carolina limited liability company.
Email: support@forefrontsystems.io
Phone: +1 (803) 448-4260
These Terms apply to all visitors, users, and customers of the ForeFront Systems website and services, including businesses that use the ForeFront Systems app and the people who work for them. If you use the Service on behalf of a business, you represent that you have authority to bind that business to these Terms, and "you" includes that business.
2. Eligibility and acceptable use
You must be at least 18 years old to use the Service. By using the Service, you agree that you will not:
- Use the Service for unlawful, deceptive, or fraudulent purposes
- Interfere with or disrupt the Service or its systems
- Attempt unauthorized access to any data, accounts, systems, or networks
- Upload or transmit malware, viruses, or harmful code
- Harass, abuse, or harm any individual or entity
- Send unsolicited or unlawful messages through the Service
- Copy, scrape, resell, sublicense, or reverse engineer the Service or its content without written permission
We reserve the right to suspend or terminate access to the Service at any time for violations of these Terms or applicable law.
3. Accounts
ForeFront Systems creates accounts for its business customers and their team members. You are responsible for keeping your login credentials confidential, for all activity under your account, and for making sure the people you give access to follow these Terms. Notify us immediately at support@forefrontsystems.io if you believe your account has been accessed without permission.
4. Fees, billing, and plan changes
Fees for the Service are stated on our website, in your proposal, or in your service agreement. Subscriptions are billed monthly in advance and renew automatically each month. You may cancel at any time by contacting us; cancellation takes effect at the end of the current billing period. There is no long-term contract unless one is stated in a written agreement. Plan changes, upgrades, and cancellations are handled by ForeFront Systems directly. We may change our fees with at least 30 days' notice. You are responsible for any taxes that apply to your purchase.
5. Refund policy
Refund terms, if applicable, are defined in individual service agreements, proposals, or invoices. Unless otherwise stated in writing, subscription fees already billed and completed services are non-refundable.
6. Your data
Information you and your team enter into the Service, including customer records, jobs, messages, and photos ("Customer Data"), belongs to you. You grant us a license to store, process, and display Customer Data only as needed to provide the Service. You are responsible for the accuracy and lawfulness of Customer Data and for having the right to give it to us. You may request an export of your Customer Data at any time, and may request deletion of your account as described in our Privacy Policy.
7. Customer payments
If you use the Service to collect payments from your customers, payments are processed by Stripe under Stripe's own terms. ForeFront Systems is not a party to the transaction between you and your customer, is not a bank, and does not hold your funds. Refunds, disputes, and chargebacks are between you, your customer, and Stripe.
8. No professional advice
Content provided through the Service is for general informational purposes only. Unless expressly stated in a written agreement, ForeFront Systems does not provide legal, tax, accounting, or financial advice. You should consult qualified professionals before making decisions based on information obtained from the Service.
9. Service modifications
We reserve the right to modify, suspend, or discontinue any portion of the Service at any time. We do not guarantee the availability of any specific feature, function, or service, including where mobile signal is unavailable.
10. SMS / text messaging consent (A2P compliance)
When you opt in by ticking a texting box on our website forms, scheduling tools or surveys, you agree to receive SMS text messages from ForeFront Systems LLC. Giving us your phone number alone is not consent to receive texts.
Message types may include:
- Appointment confirmations and reminders
- Follow-ups related to inquiries or consultations
- Missed appointment notices and rescheduling requests
- Service-related communications and updates
- Customer support messages
- Marketing and promotional messages when you explicitly opt in to marketing communications
Message Frequency: Message frequency may vary based on your interactions with ForeFront Systems.
Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan.
Opt-Out Instructions: You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive one final confirmation message and will no longer receive SMS messages unless you re-opt in.
Help Instructions: Reply HELP for assistance, or contact us at support@forefrontsystems.io or +1 (803) 448-4260.
Consent Not Required for Purchase: Consent to receive SMS messages is not a condition of purchasing any product or service unless explicitly stated in writing.
11. Messages you send to your own customers
The Service lets business customers send text messages, emails, and calls to their own customers. If you use these features, you are responsible for obtaining any consent the law requires before contacting your customers, for honoring opt-out requests, and for complying with the Telephone Consumer Protection Act, the CAN-SPAM Act, carrier rules, and any similar laws. We may suspend messaging features if they are used to send spam or unlawful messages.
12. SMS delivery disclaimer
SMS message delivery depends on the mobile carrier and network availability. ForeFront Systems is not responsible for delayed, blocked, or undelivered messages. Carriers are not liable for delayed or undelivered messages.
13. Phone number responsibility
You represent that:
- You are the authorized user of the phone number provided, or have permission to use it
- The phone number you provide is accurate and current
- You will notify us if your contact information changes
14. Call communications
We may contact you by phone regarding your inquiry or services. Calls may be recorded for quality assurance and training purposes where permitted by law.
15. Mobile apps and app stores
The ForeFront Systems mobile app may be downloaded from the Apple App Store or Google Play. Your use of the app is also subject to the terms of the store you downloaded it from. Apple and Google are not parties to these Terms, are not responsible for the app, its content, or its support, and have no obligation to provide maintenance or support for it. You agree to comply with all applicable third-party terms when using the app.
16. Intellectual property
All content and software that make up the Service, including text, graphics, logos, designs, and code, are owned by or licensed to ForeFront Systems LLC and are protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for your business while your account is active. Unauthorized use of any content is prohibited. Customer Data is yours, as described in Section 6.
17. Third-party links and services
The Service may contain links to, or integrations with, third-party websites and services. ForeFront Systems is not responsible for the content, policies, or practices of third-party sites. Access them at your own risk.
18. Disclaimers
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR AVAILABLE AT ALL TIMES.
19. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOREFRONT SYSTEMS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US, IF ANY, IN THE SIX (6) MONTHS PRECEDING THE CLAIM.
20. Indemnification
You agree to indemnify and hold harmless ForeFront Systems LLC, its owners, officers, employees, contractors, and affiliates from any claims, damages, liabilities, or expenses arising from your use of the Service, your Customer Data, your communications with your customers, or your violation of these Terms or applicable law.
21. Termination
You may stop using the Service and cancel your account at any time by contacting us. We may suspend or terminate your access if you violate these Terms, fail to pay fees when due, or if we discontinue the Service. On termination, your right to use the Service ends; you may request an export of your Customer Data within 30 days, after which it may be deleted as described in our Privacy Policy. Sections 5, 6, 16, and 18 through 24 survive termination.
22. Changes to these Terms
We may update these Terms at any time. The Effective Date above reflects the most recent version. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
23. Governing law and venue
These Terms are governed by and construed in accordance with the laws of the State of South Carolina, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in South Carolina, and you consent to personal jurisdiction therein.
24. Severability and entire agreement
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with the Privacy Policy and any written agreements between you and ForeFront Systems LLC, constitute the entire agreement regarding the use of the Service and supersede all prior agreements.